5 Note-Taking Tips for More Effective Customer InteractionsChad Corbett
Note-taking is something that nearly all people take for granted. Even students sometimes have trouble knowing how and when to take notes. Today, I thought we’d look at how effective note-keeping is beneficial to you and your clients.
- Use pen and paper: It may seem a bit unusual in this day and age to recommend such an old fashioned way to take notes but using this form can be quite practical. First, taking notes by hand is natural for most people. Second, you may be meeting with a client or lead in person where it is just more practical to take notes while he/she is speaking.
- Transcribe your notes as soon as possible: There are several reasons you should no delay in transcribing your notes. First, the sooner you begin transcribing your notes into a useful form the clearer the context of those notes will be in your mind. Second, if you do not get back to your notes immediately, you may even find parts of your own writing to be illegible. (It does happen.)
- Write down key concepts instead of full sentences: Transcribing every word of what someone else is saying is extremely difficult for most people. Note taking is much more effective when you write down the key concepts of what your client is saying and supplement that with an occasional quote or full sentence. After all, concepts are easier to remember than full sentences.
- Elaborate after the call/meeting: Think of note taking as a guide to gaining even more information from your client. In other words, your notes should be short and concise and you should follow up with your client so that he/she can elaborate on what you discussed in necessary.
- Use the Cornell Method: This note taking method involves dividing your note paper into three sections. The first section contains questions and the main topic. The second section contains your actually notes. The final section is a summary of the notes you have taken.
You never want to learn about the necessity of taking effective notes from your clients through a bad experience customer experience. It could cost you money and make you seem unprofessional as a business person. (After all, you do want to have to ask your client to repeat information that he/she has given you multiple times.) Our probate property training will not only provide you with a vetted probate lead list, it will also help you with your ROI as you gain more knowledge that can help you and your clients.