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5 Note-Taking Tips for More Effective Customer Interactions

Note-taking is something that nearly all people take for granted. Even students sometimes have trouble knowing how and when to take notes. Today, I thought we’d look at how effective note-keeping is beneficial to you and your clients.

  • Use pen and paper: It may seem a bit unusual in this day and age to recommend such an old fashioned way to take notes but using this form can be quite practical. First, taking notes by hand is natural for most people. Second, you may be meeting with a client or lead in person where it is just more practical to take notes while he/she is speaking.
  • Transcribe your notes as soon as possible: There are several reasons you should no delay in transcribing your notes. First, the sooner you begin transcribing your notes into a useful form the clearer the context of those notes will be in your mind. Second, if you do not get back to your notes immediately, you may even find parts of your own writing to be illegible. (It does happen.)
  • Write down key concepts instead of full sentences: Transcribing every word of what someone else is saying is extremely difficult for most people. Note taking is much more effective when you write down the key concepts of what your client is saying and supplement that with an occasional quote or full sentence. After all, concepts are easier to remember than full sentences.
  • Elaborate after the call/meeting: Think of note taking as a guide to gaining even more information from your client. In other words, your notes should be short and concise and you should follow up with your client so that he/she can elaborate on what you discussed in necessary. administrator
  • Use the Cornell Method: This note taking method involves dividing your note paper into three sections. The first section contains questions and the main topic. The second section contains your actually notes. The final section is a summary of the notes you have taken.

You never want to learn about the necessity of taking effective notes from your clients through a bad experience customer experience. It could cost you money and make you seem unprofessional as a business person. (After all, you do want to have to ask your client to repeat information that he/she has given you multiple times.) Our probate property training will not only provide you with a vetted probate lead list, it will also help you with your ROI as you gain more knowledge that can help you and your clients.

5 Common Mistakes an Executor or Administrator can make During Probate

It’s no surprise that people who have recently suffered the loss of a loved one can feel a bit overwhelmed by the events that take are going on around them. And generally, when one is overwhelmed one tends to make mistakes. Thus, it is quite common for executors to make mistakes during the probate process that can affect him/her and you as a probate real estate investor. What follows below is a list of common mistakes that executors make that can be costly if not avoided.

  • Distributing assets too soon: One of an executor’s main jobs is to approve creditor claims and pay creditors as well as to distribute assets to the beneficiaries. However, estates do not always have enough assets to do this is an efficient manner. When this is so, creditor’s claims need to be prioritized so that the requirements of the law are still met.
  • Not taking to time to learn about the probate process: This is where you can add value to your clients. While you cannot litigate for him/her, your knowledge of the probate process will help you and your potential client to arrive at a mutually beneficial outcome.
  • Waiting too long to begin the probate process: By waiting too long to seek out an attorney and respond to the probate process, creditors and heirs may become impatient. Moreover, taxes will begin to build up the longer an executor waits. This can be quite a touchy subject for your client since they will understandably need time to grieve. executor
  • Falling to prepare an accurate inventory of assets: Preparing an accurate inventory of the deceased person’s assets including real estate, jewelry collections, etc., is a necessary part of an executor’s job. Failing to do so could prolong the probate process and lead to legal complications down the road.
  • Marketing real estate too late: Some executors wait too long to market the real estate that is under their charge. Ideally, administrators or executors should try to solicit offers for real estate as quickly as they are legally able to. This is where your expertise can come in handy and where your opportunities arise. Just be sure to approach your potential clients tactfully.

For your potential clients the probate property process is bound to be confusing and bit scary. For you it should be as familiar as the back of your hand as it can be when you take our probate property courses. That and our listing leads will put you well on the way to growing your business.

5 Celebrity Estate Planning Disasters and What You Can Learn

They say that every mistake that a person makes in life presents an opportunity for that person to learn and to grow so that the mistake is not repeated. This goes only for the living. When the mistake involves matters of estate planning and probate, there are no do-overs. The result of poor planning or lack of planning can be disastrous to the living. As a real estate professional, you should be familiar with how estate planning can go wrong. Here are 5 celebrity estate planning disasters and the lessons that the living can learn from them.

  • Howard Hughes: The fight for the Hughes estate went on for years. At the time of his death the billionaire businessman and aviator had an estimated worth of 2.5 billion dollars which would be more than 11 billion dollars in today’s money. Eventually, a fake will did turn up. That will has come to be known as the “The Mormon Will.” It led to lengthy court battles involving the states of Nevada, California, and Texas. Finally, a large part of the disputed money from his estate went to the Howard Hughes Medical Institution with some of it going towards relatives and attorneys. It was not settled until 2010. The lesson to be learned here is that when a will is not made, the result can be litigation that lasts for years.
  • James Marshall Hendrix (Jimi Hendrix): The virtuoso rock guitarist and member of the infamous 27 club – a group of famous musicians who all died at the age of 27 – left no will as his death was unexpected. He did leave behind a long list of relatives who predictably squabbled over his estate for years after his death.
  • Tom Clancy: Eight million dollars is on the line since the late novelist was unclear as to who should pay the taxes on his $82 million estate. Should Clancy’s trust pay his estimated $16 million IRS bill or should his children? The lesson here is that when wills are left they should be clear and unambiguous.
  • documentsPaul Walker: This star of the Fast and Furious movies died unexpectedly at age 40. And even though he did have the forethought to leave a will before he died, he did not update it as one should after major life events such as the birth of a child, marriage, etc. His father has had to open his estate worth $25 million in assets in probate court.
  • Casey Kasem: The legendary voice actor and host of American’s Top 40 radio program, died in 2014 after family members battled for years over his medical care. As proof of how ugly things can get between survivors, his relatives accused Jean Kasem – his wife – of actually murdering him. If this were proven to be true Jean Kasem would be stricken of her inheritance under California’s slayer statute.

Quite frankly, very few of your clients’ relatives will die with billions of dollars in their bank balance. However, that does not mean that the above cases cannot be instructive. As someone who specializes in probate property you should know all aspects of the field and what happens in worst case scenarios. We can give you that information you need and supply you with vetted, real estate seller leads as well to help your business prosper in the New Year. Here’s hoping that 2020 is awesome for your business.